Privacy

Privacy Policy – Key Points

CABN Co. Ltd. (“we”, “us” or “our”) understands that your time is valuable. Therefore, we have set out below some important highlights of our Privacy Policy. You can obtain more information about how we collect, use, disclose and protect your personal information by reviewing our full Privacy Policy below. We encourage you to read our full Privacy Policy, as it contains important information for you.

What personal information do we collect?

· We collect information that you voluntarily provide to us or authorize us to collect when you communicate with us, use our Site (as defined in our full Privacy Policy), and/or shop for our products and services.  

· On our Site, we use cookies and other tracking technologies that automatically collect certain information about your device and the way you access our Site.

· We may also collect information about you from third parties where you have consented to us doing so.

Why do we collect personal information and how is it used?

· CABN preferences and requirements information:  We use this information to help you select products and services and to accommodate your preferences and requirements.

· Contact information:  We use this information to communicate with you through channels such as email, online message and chat to respond to inquiries, to provide you with information about products and services, to provide you with ongoing support on our Site, to facilitate shipping and product delivery process, to notify you about the status of your purchase, and to send you promotional material if you have consented to receiving same.

· Payment information:  We use this information to manage contracts with you including, without limitation, to process payments and to facilitate and manage registrations, incentive programs, credit approvals, and purchases.

· Information automatically collected through your use of the Site:  We use such information to assess the use and performance of the Site, to fix performance errors, to troubleshoot technical difficulties, to offer customer support, to develop and improve content and services, and to improve our visitors’ online experience.

Is personal information shared or disclosed?

· In connection with the provision of our products and services, we may disclose your personal information to our service providers who carry out services on our behalf.

· We may disclose your personal information to our affiliated entities.

· We may disclose certain information in the event of a Business Transaction (as defined in our full Privacy Policy).

· We may also disclose your personal information to law enforcement, courts and regulatory authorities where required or permitted by applicable law.  

What are the risks?

· Although we take steps to safeguard the personal information under our control, “perfect security” does not exist.  

What else should you know?

· We use service providers that may have access to your personal information from other countries. This means that your information may be transferred to, or stored in, another country and accessible to or by foreign courts, law enforcement and national security authorities.

· We may amend our Privacy Policy from time-to-time. Amendments will be posted on our Site, and we will send notice of significant changes to you if such change may have an impact on you.

· You can contact us with questions, complaints or to access and/or correct your personal information by email at hello@cabn.co, or by mail sent to:

Attn: Privacy Officer

CABN.CO

15 – 80 Adelaide Street East  

Toronto, Ontario

M5C 1K9  

Privacy Policy

This Privacy Policy explains how CABN Co. Ltd. (“we”, “us” or “our”) collects, uses, discloses and protects (collectively, “process” or “processing”) your personal information. Accordingly, this Privacy Policy describes our personal information management practices in relation to our websites, online services and other electronic services, including www.cabn.co (the “Site” and all features, functionality, and services provided through the Site, the “Services”).

Personal information is any information that directly or indirectly identifies you. It does not include information that is publicly available, as defined by applicable laws. Please note that this Privacy Policy is intended for individuals located in Canada and the United States.

CONSENT

We will process your personal information as set out in this Privacy Policy only with your knowledge and consent, except where exempted, required or permitted by applicable laws. The form of consent may vary depending on the circumstances and the type of information being requested. Your consent may be express with clear options to say “yes” or “no”, such as by being asked to check a box to indicate your consent, or implied, such as when you provide us with your address through a form or email seeking information and we use those means to respond to your request. We will obtain the form of consent that is appropriate to the personal information being processed, taking into account the sensitivity of your personal information, purposes of collection, and your reasonable expectations.  

By signing up for an account with us on the Site, or otherwise by choosing to provide us with your personal information, you acknowledge and consent to the process of your personal information in accordance with this Privacy Policy and as may be further identified when the personal information is collected. When we process your personal information for a new purpose, we will document that new purpose and ask for your consent again.

If you do not consent to the processing of your personal information in accordance with this Privacy Policy, please do not access or continue to use the Site or provide any personal information to us.  

You may refuse to provide consent or may notify us at any time that you wish to withdraw or change your consent to the processing of your personal information without penalty, subject to legal or contractual restrictions and reasonable notice by (i) changing your privacy preferences on your devices, (ii) deleting your account with our Site or stop using or accessing our Site, or (iii) opting out of the use of your personal information such as unsubscribing to any newsletter or mailing list subscription that we provide through the Site. If you withdraw or change your consent, we may not be able to provide you with some or all of our Services through the Site.

WHAT PERSONAL INFORMATION DO WE COLLECT?

1. Information you voluntarily provide to us or authorize us to collect

We collect the information that you voluntarily provide to us, when you sign up for an account on the Site, communicate with us, use our Services, or in any other way submit information to us. The information we collect may include your name, email address, phone number, shipping address, payment information, as well as the contents of any communications you send to us.

2. Information we collect through your activities when using the Site

We may automatically collect certain types of usage information when you access and use the Site. We typically collect this information through a variety of tracking technologies, including cookies, and similar technologies like single-pixel GIFs, and web beacons (collectively, “tracking technologies”). For example, we may collect information such as your browser type, operating system, IP address, web pages viewed while visiting our Site or using our Services, links clicked, length of time spent on our Site, and reference website from which you accessed the Site.

If you do not wish to allow tracking technologies, you may be able to disable them. Although this may provide you with enhanced anonymity, it may affect the functioning of the Site.

We may collect analytics data, or use third-party analytics tools like Google Analytics, to help us measure traffic and usage trends for the Site and to understand more about the demographics of our users. In gathering this information we are able to enhance your experience when visiting our Site.

We may also use social plugins on our Site, such as Facebook, YouTube, Instagram and LinkedIn. When you view a site that contains a plugin, your browser will create a direct link to the social media platform’s servers. If you are logged into your social media account, the social media platform will record the visit to your social media account. Please visit the social media platform’s privacy policy for more information.

Third parties may also collect information via tracking technologies when you interact with our Site. Third parties usually include search engines, providers of measurement and analytics services, social media networks, and advertising companies. The use of these technologies and any information about you that third parties collect using same is governed by each third-party’s specific privacy policy, not this Privacy Policy. Any access to and use of third-party links or websites is not governed by this Privacy Policy but instead is governed by the privacy policies of those third-party operators. We are not responsible for the information practices of third parties.

3. Information we collect from third parties

We do not knowingly collect your personal information from a third party unless you consent.

Notwithstanding the above, we reserve the right to collect your personal information from any third party without your consent if such collection is exempted, required or permitted by applicable laws to do so. For example, we may collect your personal information without your consent from the following third parties:

· Your authorized representative(s) (for example, your authorized agents, legal representatives or family members that you have authorized to speak to us on your behalf);

·  Organization(s) that you previously consented to collecting your personal information; and

· Public sources in which your personal information is publicly available.

If we collect your personal information from third parties that you have previously consented to collecting your personal information, we will only process that information for the specific purpose for which it was provided to us in accordance with this Privacy Policy and the policy under which that information was originally collected.

4. Information about minors

We do not knowingly collect personal information about any person under 18 years of age, unless such personal information is provided to us through the consent of the minor’s parent(s) or guardian(s). Otherwise, under no circumstances should a minor or his or her parent or guardian submit a minor’s personal information to us for any reason.  

WHY DO WE COLLECT PERSONAL INFORMATION AND HOW IS IT USED?

We primarily use the information that you provide to us to administer and deliver our products and services to you, respond to your enquiries, and/or send you our promotional material (if you have signed up for it). To the extent that we receive feedback on our Site or Services, we may use that information for internal business purposes, such as to improve the Site or Services.

More particularly, we may use your information as follows:

· CABN preferences and requirements information: We use this information to help you select products and services and to accommodate your preferences and requirements.

· Contact information: We use this information to communicate with you through channels such as email, online message and chat to respond to inquiries, to provide you with information about products and services, to provide you with ongoing support on our Site, to facilitate shipping and product delivery process, to notify you about the status of your purchase, and to send you promotional material if you have consented to receiving same.

· Payment information: We use this information to manage contracts with you including, without limitation, to process payments and to facilitate and manage registrations, incentive programs, credit approvals, and purchases.

· Information automatically collected through your use of the Site: We use this information to assess the use and evaluate the performance of the Site, to fix performance errors, to troubleshoot technical difficulties, to offer customer support, to develop and improve content and services, and to improve our visitors’ online experience.

In addition to the above, we may use your personal information when required to comply with applicable laws, to prevent fraud, abuse and credit risks or for other purposes that we may communicate to you from time to time.

HOW DO WE SHARE OR DISCLOSE PERSONAL INFORMATION?

Your personal information may be accessed by or disclosed to our employees who have a need to know such information. Such employees may include employees from the marketing department, sales department, and IT department.

We do not sell your personal information, or disclose it to any third party marketers. However, information may be shared or disclosed to third parties in the following circumstances:

1.  Our service providers

There are certain services that third party service providers carry out on our behalf. Currently, the only service providers that we use who may have access to or possession of the personal information that we process are:

· Shipping partners located in Canada that deliver products to you on our behalf;

· Payment processors located in the United States that processes payments on our behalf;

· AirDNA, LLC located in the United States that provides the application programming interface (“API”) for the price modelling tool available on our Site;

Please note that some of these service providers store information in the United States, and, as such, your personal information may be accessible to foreign courts, law enforcement and national security authorities in the United States.

When we engage a third party service provider to do work for us, we ensure that their access to personal information is limited to the information needed to perform their roles. Moreover, we do not permit them to use such personal information for any other purposes. Further, we require our service providers to adhere to the same or comparable requirements as set out in this Privacy Policy.

3. Affiliated entities

We may transfer personal information to our affiliates and other related entities from time to time as permitted by this Privacy Policy.

4. Partners to Business Transactions

We may be involved, from time to time, in transactions to sell all or part of our business or assets or merge with other businesses (“Business Transaction”). Certain information may be relevant to such transactions, in which case we may disclose this information to other parties involved in the transaction. In such cases, the information that is shared is limited to what is necessary to accomplish the transaction, and we take appropriate steps to protect the information from improper use or disclosure. Upon completion of the transaction, your information may be transferred to the purchaser, to be used in the same manner that it was used by us.

5. When required by law

There are circumstances where we may collect, use or disclose personal information without notice or consent when required by law or lawful authority. For example, from time to time, we may be compelled by legal action to release information (e.g., statutory reporting obligation, search warrant, court order, bankruptcy or insolvency proceedings etc.). In certain circumstances, we may also be permitted by law to collect, use or disclose information without the consent of the individual concerned. For example, we may disclose personal information without consent to investigate a potential breach of law or contract, to collect on a debt, or in certain emergency situations that threaten the life, health or security of an individual.

6. When you direct us to do so

From time to time, you may engage third parties who offer products or services and to whom you request that we share your personal information. If you choose to engage with such third parties, you authorize us to share your personal information about you that such third parties may request from us and agree that their use of the personal information we share will be governed by the third-parties provider’s privacy policy and not this Privacy Policy.

HOW DO WE PROTECT PERSONAL INFORMATION

We protect your personal information by limiting access to employees with a need to know the information, and selecting service providers that have implemented appropriate protections to safeguard the confidentiality and security of the information that they process on our behalf.

Although we take the steps outlined above to safeguard the personal information under our control, “perfect security” does not exist.  

RETENTION OF PERSONAL INFORMATION

We generally keep personal information for only as long as it is needed to accomplish the purposes for which it was collected, unless we are permitted by law to retain the information longer for a legal or business purpose.

HOW TO ACCESS OR CORRECT PERSONAL INFORMATION

You have a right to access your personal information held by us.

You may submit your request for access to hello@cabn.co. Upon receipt of your request and authentication of identity, we will provide you with your personal information that is under our control, information about the ways in which that information is being used, and/or a description of the individuals and entities (if any) to whom such information has been disclosed.

In some cases, we may not be able to provide you with access to your personal information, for example, if denial of access is required by law.  Where an access request is refused in whole or in part, we will notify you in writing, giving the reason for refusal, and outlining further steps which are available to you.

We will make a reasonable effort to ensure that personal information under our control is accurate and complete.  However, we will rely on you to ensure that certain information, such as your delivery address and contact information complete and accurate.

If you notify us of the inaccuracy or incompleteness of personal information, we will amend the information as required.  If appropriate, we will send the amended information to third parties to whom the information has been disclosed.

When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, we will annotate the personal information under its control with a note that a correction was requested but not made.

Contact Us

You can contact us at any time, for reasons such as:

· to access, correct or update your personal information;

· to ask questions or express concerns about this Privacy Policy or any other matter related to our processing of your personal information;

· to obtain written information about our policies and practices with respect to service providers outside Canada, or to ask questions about the processing of personal information by our service providers outside Canada; and

· to withdraw consent to continued use and disclosure of personal information.

You can contact us by email at hello@cabn.co, or by mail sent to:

Attn: Privacy Officer

CABN.CO

15 – 80 Adelaide Street East  

Toronto, Ontario

M5C 1K9  

Changes to this Privacy Policy

This Privacy Policy was last updated on March 3, 2022. We will occasionally update this Privacy Policy and revise the “last updated” date appearing in this paragraph.

We will generally notify you of material changes to the Privacy Policy, that involve new or revised uses or disclosure of your personal information that may not be reasonably expected by you at the time that you provide personal information to us. However, we encourage you to review our Privacy Policy from time-to-time, in order to check for updates and refresh your understanding of our personal information handling policies and practices.